Return & Refund Policy
Customer Satisfaction:
We have complete confidence in the quality of our products and firmly believe that you will be more than delighted with your purchase. However, we understand that sometimes things may not go as planned. That's why we offer our amazing 30-day money-back guarantee. So, no need to worry—simply send us an email at support@tryurbrain.com, and we'll take care of everything for you. We'll promptly process a refund for the full purchase price, which will be credited back to your original payment method. Your satisfaction is our utmost priority, and we'll ensure that you're a happy customer!
We have complete confidence in the quality of our products and firmly believe that you will be more than delighted with your purchase. However, we understand that sometimes things may not go as planned. That's why we offer our amazing 30-day money-back guarantee. So, no need to worry—simply send us an email at support@tryurbrain.com, and we'll take care of everything for you. We'll promptly process a refund for the full purchase price, which will be credited back to your original payment method. Your satisfaction is our utmost priority, and we'll ensure that you're a happy customer!
Returns & Exchanges:
We accept returns within 30 days of the order being received. To initiate the return process, email support@tryurbrain.com, and a team member will assist you. Please note that for opened, altered, or specially handled items—including those requiring specific temperature conditions—we are unable to accept returns due to the potential for degradation and contamination.
We accept returns within 30 days of the order being received. To initiate the return process, email support@tryurbrain.com, and a team member will assist you. Please note that for opened, altered, or specially handled items—including those requiring specific temperature conditions—we are unable to accept returns due to the potential for degradation and contamination.
Return Eligibility:
- Incorrect Products: If the product you received is incorrect, we will cover the cost of return shipping.
- Unsatisfactory Products: If you are dissatisfied with your purchase, we will cover the cost of return shipping.
- Missing Products: If any items are missing from your order, we will cover the cost of return shipping.
Return Process:
- Contact us at support@tryurbrain.com within 30 days of receiving your order.
- Provide the reason for the return and include pictures of the product.
- Our team will review your request and determine whether a refund is applicable.
- If the return is approved, we will provide instructions on the return process.
Refund Process:
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Once the returned items are verified, we will process your exchange or refund accordingly.
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Refunds will be issued to the original payment method.
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Note: Opened items will not be accepted for return.